VoIP Phone Services

Tampa companies don’t need to have only one choice in phone service providers.

Today, there is no need to pay the hefty expense of a traditional land-line phone service for your business that locks you into multi-year contracts.

 If you don’t want to wait for hours with the support desk at Frontier and are ready for a feature-rich phone service at nearly half the cost, it’s time to consider VoIP phone systems from mpsWORKS. VoIP internet-based phones service allows you to make a call directly from a computer, a VoIP phone, or other data-driven devices.

mpsWORKS can provide you with a state of the art telephone system at a fraction of the price. Here are a few reasons why Tampa area companies are making the step to getting VoIP set up for their business.

You’re already paying for internet service. Might as well leverage that for your phone system. Many don’t realize this and pay extra costs. By using VoIP, you can potentially save up to 40% on local calls and up to 90% on international calls. VoIP service is a low monthly fee with no additional taxes or fees.

VoIP service from mpsWORKS provides a range of internet connected phones that support the features of the VoIP system.  We offer Grandstream phones that range in complexity for every need, including basic, mid-range, high-end, cordless and video phones. mpsWORKS provides a robust-featured phone, the Grandstream phone, for free to its VoIP customers. Higher featured phones can be chosen for a small additional fee.

Some businesses are choosing the bypass the old-style desk phone completely and run their entire phone system through their desktop computer software. No need to worry about more hardware to manage. Setting up VoIP is fast and requires little: a sound card, speakers and a microphone, or a headset with mic. The desktop software provides many features like contact lists, conference calling and internet faxing.

All VoIP clients are able to utilize features that include Caller ID, Voice and Video Conference Calls, Voicemail, Follow-Me, extra-virtual numbers etc. In addition, VoIP also handles media types other than voice: you can transfer images, video, and text along during a call. And, if you’re ready to take that long weekend, you can also reroute your incoming calls to a coworker.

Your employees can still access your office from their home computer or mobile device. The portable nature of the VoIP technology is causing it to gain popularity especially with the prevalence of more hand-held devices in the work environment.

Fax transmission on VoIP uses a fax interface to convert the data into packets and ensures complete delivery of the data in an easy and reliable way. You can retrieve and send a fax to anyone.

Other features for VoIP phone systems can be extremely useful to small and medium-sized businesses.

front door security buzzer integrated into phone

Even an old fashioned door phone can be integrated into a VoIP system to allow a two-way call between your receptionist and the guest and allow for the door to be unlocked remotely.

Mobile app for separate business & Personal calls
The Mobile App means that you can separate your personal and business calls and texts on your phone so handling business matters is possible whether you’re on the road or working from home.
customized hold music or message

No need to have only silence or generic music when a customer is being put on hold or transferred. Customize the music or message to give a better customer experience.

Find me & Follow me call routing

No matter where your employee is working, phone calls can be routed to ensure a phone call doesn’t go unanswered. You can create a list of numbers that includes co-workers, mobile phones or answering services so that the customer always gets a live person to answer. The process can be set up so that your mobile phone is dialed after two unanswered rings at your desk.

Incoming call options

A popular feature is the phone system “screening” tool that allows you to treat calls differently depending on who is calling. Including a feature to instantly transfer a call to a co-worker before you pick it up. Customized text messages can also be sent to incoming callers.

Call Routing or Auto Attendant

The main feature utilized by small and medium sized businesses is the Auto Attendant feature which is easy to set up. Businesses can easily make changes to the call routing or messages when there are temporary or permanent changes needed.

Evolve your business with VoIP.

schedule a consultation today.